178 Privacy Policy — User Personal Data Protection
The 178 platform takes our responsibility to Malaysian users' privacy seriously. This policy explains what information we collect, how it is used, how it is protected, and your rights as a user regarding your personal data.
Effective date: 1 January 2026. This policy is subject to periodic review.
Types of Information We Collect
When you register and use the 178 platform, we collect various categories of information to ensure our services function properly and securely. The information collected includes:
- Account information: Full name, email address, phone number, date of birth, username, and password set during registration.
- Device & browser information: Device type, operating system, browser type, IP address, screen resolution, and access time. This data is used to optimise your platform experience.
- Payment information: Transaction details in MYR (RM), payment methods used (such as TNG eWallet or FPX), and deposit and withdrawal history. Full bank account numbers are not stored directly by 178.
- Usage data: Pages visited, games played, session duration, actions taken within the platform, and frequency of use.
- Cookies & tracking data: Information collected via cookies, tracking pixels, and similar technologies to improve platform functionality.
- Account registration details
- Device & browser data
- Transaction records (RM)
- Gaming activity history
- Cookie & session data
How We Use Your Information
The information collected is used to manage your account, process deposits and withdrawals in RM, verify your identity, enable access to games, and ensure the 178 platform runs smoothly without interruption.
Usage data and device information are analysed to detect suspicious activity, prevent fraud, protect user accounts from unauthorised access, and maintain the overall integrity of the platform.
We analyse usage patterns to understand the most popular features, identify technical issues, and make continuous improvements to the 178 platform's interface and user experience.
Your contact information is used to send important account notices, security updates, transaction confirmations, and responses to customer support enquiries you submit.
Cookies, Tracking & Your Choices
The178 platform uses cookies — small text files stored on your device — to deliver a consistent and secure user experience. Cookies are used to:
- Keeping you logged in so you don't have to sign in repeatedly
- Remembering your language preference and display settings
- Analysing traffic and usage patterns in aggregate for platform improvements
- Detecting suspicious access attempts for security purposes
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the 178 platform. Cookies required for security and core functionality cannot be disabled.
Data Storage, Security & Information Sharing
Data Storage Security
All 178 user data is stored on servers protected with industry-standard encryption. Passwords are stored as irreversible hashes and cannot be decrypted. Access to user data is restricted to staff who require it to carry out their roles.
Your data is retained for as long as necessary to fulfil the purposes described in this policy, or as required under applicable Malaysian law. When an account is closed, personal data will be deleted or anonymised within a reasonable period unless a legal obligation requires longer retention.
Sharing With Third Parties
178 does not sell or rent user personal data to third parties for marketing purposes. User information may be shared in the following limited circumstances:
- Payment service provider: To securely process deposit and withdrawal transactions in RM via certified payment gateways.
- Legal requirements: If required by a court order, regulatory directive, or applicable Malaysian law.
- Fraud prevention: With parties that assist in detecting and preventing fraudulent activity or money laundering.
Your Rights Regarding Personal Data
As a 178 platform user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] or visit the FAQ us.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your personal data is inaccurate or out of date, you have the right to request a correction. Log in to your account or contact support to update your information.
You may request the deletion of your personal data, subject to legal obligations and technical requirements. Requests will be assessed within 30 days.
Policy Updates & How to Contact Us
178 reserves the right to update or modify this privacy policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of the platform following any changes constitutes your acceptance of the updated policy.
For significant changes that materially affect your privacy rights, we will endeavour to provide notice via email or an in-platform notification before the changes take effect.
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact the 178 team through the following channels:
- Email: [email protected]
- Page FAQ we provide answers to common privacy questions
- All enquiries will be responded to within a reasonable timeframe during business hours
- This policy is governed by the laws of Malaysia
- Policy updates are published on this page
- Data is retained for as long as required by law
- Privacy enquiries are answered during business hours